Healthcare App
Appointment Booking & Patient Records
A healthcare mobile app streamlining appointment scheduling and providing secure access to patient medical records.
Final screens
3 screens · click to expandProblem & context
The challenge
Patients abandoned the app mid-flow due to complex booking steps, unclear doctor availability, and anxiety around accessing sensitive medical data. Trust and privacy were existential UX concerns.
Role & responsibilities
What I owned
Conducted user research with 8 patients and 3 doctors. Led product design from research to final handoff — including all flows for booking, record access, and notifications.
Research & insights
What I found
Patient interviews highlighted: 'I never know if my appointment is confirmed.' The key insight: the absence of clear confirmation states was driving abandonment — not the number of steps
Outcome & impact
The solution
Designed an intuitive booking experience with persistent confirmation states at every step. Clear navigation, structured record hierarchy, and privacy-focused patterns restored user confidence throughout.
Intuitive booking experience
Clear navigation architecture
Privacy-focused UI patterns
More work
Keep exploring
Next case study
Interior Brand: Designing Elegance
Vishva Kshetra — Branding & Website