Healthcare App
Appointment Booking & Patient Records
A healthcare mobile app streamlining appointment scheduling and providing secure access to patient medical records.
Role
User Research, Wireframing, UI Design, Usability Testing, Design Handoff
Year
2024
Tools
Figma, Prototyping, Adobe XD
Category
Healthcare
Project Gallery
3 screens — click to expandThe Challenge
Patients abandoned the app mid-flow due to complex booking steps, unclear doctor availability, and anxiety around accessing sensitive medical data. Trust and privacy were existential UX concerns.
My Role
Conducted user research with 8 patients and 3 doctors. Led product design from research to final handoff — including all flows for booking, record access, and notifications.
What I Found
Patient interviews highlighted: 'I never know if my appointment is confirmed.' The key insight: the absence of clear confirmation states was driving abandonment — not the number of steps
The Solution
Designed an intuitive booking experience with persistent confirmation states at every step. Clear navigation, structured record hierarchy, and privacy-focused patterns restored user confidence throughout.
Intuitive booking experience
Clear navigation architecture
Privacy-focused UI patterns
